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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 31330
Experience:  Extensive knowledge in a very wide range of subjects
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I have a panasonic DMC-ZS40. Been all over the world.

Customer Question

I have a panasonic DMC-ZS40. Been all over the world. Haven't used it in awhile. have charged the battery--and there is picture that comes up in the viewfinder or regular screen. Hope you can help.
Carol
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Richard replied 9 months ago.

Hi there Carol and welcome

You say "and there is picture that comes up in the viewfinder or regular screen"

Did you mean no picture is showing, that its black?

Customer: replied 9 months ago.
There is no picture on screen or on viewfinder.
Caril
Expert:  Richard replied 9 months ago.

Thanks

Can you remove the battery please from the camera, then hold the shutter button down for 60 seconds then release.

Then put the battery back in, turn on the camera and tell me if you now see something on the screen please.

Customer: replied 9 months ago.
The answer did not solve my problem. I took my camera to the repair store after work today, and in 5 seconds he told me it was a stuck shutter, charged me nothing, and the camera works fine. I will pay the $5.00 for your try, but would like the $14.00 refunded.
Carol Cross
Expert:  Richard replied 9 months ago.

ok... well you did not really give me a chance hee Carol and of course I cannot see the camera

Please speak to customer service about all payments.

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