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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Easyshare max Z990. Love it....since the easy share

Customer Question

I have a Easyshare max Z990. Love it....since the easy share software is no longer working. What is a good software replacement?
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Russell A. replied 9 months ago.

Hi,

Since Kodak is no longer in the digital camera business and the Easyshare software or Kodak disk is basically no longer available and even when it can be found it generally will not work with most newer computers. Fortunately, there is an alternative.

You can use the free Picasa software at the link below:

http://picasa.google.com/

First, make sure that you have the exact usb cable that came with your camera. Using a different one can damage the connector. If the computer does not recognize the camera, the camera will not power up. (see below)

Next, because the recent security updates to the Windows operating system and virus protection programs interfere with the camera connections. I have seen many cases where the connection worked one day and would not work the next. Some manual set up may be required to get the camera to connect. See Below

First, restart you computer. Then with the camera on and connected with the usb cable, press review on the camera, them on the computer, go to [Start] control panel, scanners and cameras and try to connect through the wizard. If unsuccessful, the last place to look is in the device manager. Go to back Control Panel, double click the System icon and select Device Manager. Under the heading Imaging Devices you may now find the camera, possibly with a yellow triangle with an exclamation point. Click on Imaging devices (the words will highlight), then go up and click on Action and select "scan for hardware changes". You may need to repeat this a few times. The camera may then appear under the heading. You can also delete it and allow the computer to try to provide the correct driver. You may need to do this a couple times. Then if you are trying to use any camera software, open Picasa and try to connect.

While not the most popular suggestion, this one, depending on your computer configuration may be the only way around the problem and photos may need to downloaded as follows. Because of multiple compatibility issues with the camera connections and current operating systems, my other suggestion is to get an inexpensive usb memory card reader. You can take your memory card from the camera and plug it into the computer. The card will show up as a removable drive in "My Computer" and you can copy the photo files to a folder on your hard drive and view and print them from Windows or even transfer them from the card into the Picasa software. Personally, I prefer this method due to the simplicity and reduced wear and tear on the camera.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Expert:  Russell A. replied 9 months ago.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

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