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Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1614
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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Canon power shot s3 15, 6 megapixel, 12x15 zoom. My problem

Customer Question

Canon power shot s3 15, 6 megapixel, 12x15 zoom. My problem is lens error resta4t camera. I don' t know how to restart the camera. When this error shows up the camera beeps Several times & won't shut off.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Dan replied 11 months ago.

Hello and thank you for your question. I look forward to assisting you today. Does the lens extend when you power the camera on?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Then it will not go all the way back in for a long time. Are you a 24 hour service ?
Expert:  Dan replied 11 months ago.

If the lens cannot cycle fully, you will see this error. There may be some debris stuck around the barrel of the lens. Try using a can of compressed air to blow it out to see if that will dislodge it. When you power on the camera, look closely around the lens while it is extended to see if it looks like it is aligned evenly around the circumference of the barrel. If not, then that is where the problem is. Let me know what you find please.

Customer: replied 11 months ago.
That did not work either & it looks aligned to me.
Expert:  Dan replied 11 months ago.

Does the lens appear to be extending fully?

Expert:  Dan replied 11 months ago.

If the lens is extending, then try this. Hold the zoom out and power cycle the camera using the power button by tapping it quickly several times. Then hold the zoom in and repeat the power cycle process. You may need to do this a few times to get the lens gears realigned.

Customer: replied 11 months ago.
The lens went in but not all the way, should I keep doing that till it goes in all the way ?
Expert:  Dan replied 11 months ago.

Yes you can try it a few times. You can also try blowing it out while the lens is extended. If the lens doesn't stay extended long enough for you to thoroughly blow it out with the compressed air, remove the battery while it is in that position to give you more time.

Customer: replied 11 months ago.
Nothing is working ! The lens is still extended about a eighth of an inch & that's all I can get it to do .
Expert:  Dan replied 11 months ago.

As you power the camera on, gently try pulling the lens out. You may be able to realign the mechanism that way. If that doesn't work, you could consider having it serviced, but the expense would most likely exceed the price of a new camera.