How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6006
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

S3 IS has been inactive time. Installed new batteries and

Customer Question

S3 IS has been inactive for some time.
Installed new batteries and updated menu.
When turned on screen flashes with blue Cannon sign then goes to black with small white rectangle in center and what seems to be small hand in mid lower right and illegible white symbol midway up right side
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

The most direct way to cover all of the possible reasons that the display is showing this way is to perform a hard reset using the following instructions.

Remove the main batteries, the memory card and the Time/Date battery (shown below). Press the power switch once and allow the camera to sit idle for 20 minutes. Press the power switch once again, insert the Time/Date battery and main battery, and the memory card and power the camera up. You will need to reset the time and date and any other custom settings. Instructions are at the following link

http://www.justanswer.com/view_image.aspx?href=http://ww2.justanswer.com/uploads/RU/RUSSTING/2014-07-30_173553_date_battery.jpg

If the reset does not restore the shooting view, then. unfortunately, the symptoms indicate that there is a problem with the ccd (the light sensitive chip that produces the image)or the connection to it, Sensor replacement is really the only option and while your camera was not on the list of cameras Canon's on free repair program, the information at the links below does fully explain the problem and tells how Canon handled it. Since more and more newer models have the identical problem the info may give you some leverage with Canon even though, they have basically stopped acknowledging the issue publicly. You are now the 3rd person in a three month period, with an Canon camera that I have advised of this problem. Click on or copy and paste the link into your browser

http://www.imaging-resource.com/badccds.html

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you