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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9520
Experience:  8+ years of professional experience
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I have a JVC Everio GZ-MG750 camcorder. I am trying to view

Customer Question

I have a JVC Everio GZ-MG750 camcorder. I am trying to view the playback on PC using Everio MediaBrowser 2.0. When I click on the video after it's desplayed, I get a error message that says "Failed importing" and I cannot see any of the video's. I can view the video on the actual camcorder but not on the PC. Can you help?
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Make sure the MediaBrowser is directed to a file on your computer, not to the camera... which it may not be able to get data from at sufficient speed, or other difficulties.

Look at the file on the computer that you are trying to play-back: What is its File Type? and is its size reasonably large?

Try a different media player to play back the file... such as Windows Media Player. What result do you get? or does WMP play the file OK, but not MediaBrowser ?

Customer: replied 9 months ago.
Make sure the MediaBrowser is directed to a file on your computer, not to the camera... which it may not be able to get data from at sufficient speed, or other difficulties.
Answer: I've tried it from both locations and get the same results.Look at the file on the computer that you are trying to play-back: What is its File Type? and is its size reasonably large?
Answer: The file types are .MOI and .MOD; The file sizes range from 5.5KB - 1,134,764KB. Same results with all files.Try a different media player to play back the file... such as Windows Media Player. What result do you get? or does WMP play the file OK, but not MediaBrowser ?
Answer: Tried Windows Media Player and it will not play the file: results are "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."Answer: For the ".MOD" file, I get the following message: "Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help."Response: The video's play fine on the camcorder, but not able to get it to play on the computer. MediaBrowser is the JVC program that came with the camcorder and suppose to be able to manage the data from the camcorder harddisk to the PC harddisk. Are you not familiar with this program?
Expert:  Russell H. replied 9 months ago.

5.5 KB is rather small for a video file, that's practically empty of content. No wonder there if it doesn't play back on anything.

But the larger ones are normal enough in point of size.

The WMP results aren't strange. MOI and MOD would be found exotic and unplayable by it, unless it had the proper plug-in for those files added to it, I think.

I don't know much about JVC MediaBrowser, as opposed to Canon. If you like, I will give up this case - but, I need to look up the MOI and MOD file types, first.

Customer: replied 9 months ago.
I'm sorry you don't know much about MediaBrowser. Please give up the case or pass it on to someone who knows JVC camcorders working with MediaBrowser. Thanks.
Expert:  Russell H. replied 9 months ago.

I have Opted Out, opening the case to other Experts, with attention to one who can solve a

JVC MediaBrowser

question or issue.