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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My canon 60D will not let me use the menu button or info

Customer Question

my canon 60D will not let me use the menu button or info button everything seem to be stuck
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Russell A. replied 9 months ago.

Hi,

What you have described sounds like the malfunction is being caused by a failed internal component, or software lock up, but, a hard reset may restore operation. Remove the lens, battery and the memory card. Switch the camera to ON and allow it to sit idle for 30 minutes. Switch the camera to OFF and reinstall the battery and card and mount the lens. Try to take a few shots. If the unit does not respond normally, it may require service.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

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Thank you

Customer: replied 9 months ago.
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