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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Am trying to figure out my downloaded pictures from camera

Customer Question

My name is***** trying to figure out my downloaded pictures from camera to computer did not get transferred to "My Pictures "
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Were you able to download pictures previously from your camera to your computer?

When you plug in the camera, does the camera device or camera's drive letter show in Start -> Computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
Are you a Nikon Tech??
Expert:  Viet - Camera Tech replied 9 months ago.

No, I'm an an independent computer / camera tech. The issue is likely with your computer; I guarantee to fix this issue for you. Please reply at the box below. Thank you.

Customer: replied 9 months ago.
I'm sorry I'll work on it Thanks
Expert:  Viet - Camera Tech replied 9 months ago.

I'm sorry; I fix all computer issues and camera issues for any brand / model. Would you like me to provide written instructions? Or would you like me to connect remotely to your computer and fix this issue directly for you?

We guarantee our service, so don't worry. Please let me know. Thank you.

Customer: replied 9 months ago.
I'm sorry, this could get alittle expensive, I'm on fixed income
Expert:  Viet - Camera Tech replied 9 months ago.

I can connect remotely to your computer for an extra of only $5, then I can fix the issue directly for you. Is that okay? Please let me know. Thank you.

Expert:  Viet - Camera Tech replied 9 months ago.

The camera is many years old; it is out of warranty, so Nikon will not help you. I fix computer and camera issues for all brands / models, so I can definitely help you with this. But you can try to work on it yourself first. If you still need help with this issue later or if you'd like to fix this issue quickly for you, please let me know any time; we guarantee our service. Thank you.

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