Hello. Thank you for coming to JustAnswer.
Sorry for the wait. My name is Michael. I will be helping you with your question today.
Please let me know if there as any additional information that you think might be pertinent to your question. If not, I'll provide the best answer I can based on the information you've provided. You can always reply with additional information or questions at any point during our conversation, and I'll be happy to continue helping.
The first thing I would do is check to make sure you have the latest firmware on the camera, which is 1.0.9. If not, you can get it here to install.
Also, be sure to try a different USB cable. That is a common cause of this problem. If neither helps, let me know and we can go from there.