I'm sorry about the issue. Is the picture transferred to the computer yet?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Please try the following:
- If you want to email the original high pixel picture, then please try the following:
- To resize any photo, please try the following steps:
- You can also download a photo program to resize pictures.
; For Windows computer, you can download and install the FastStone Photo Resizer program at the website below:
, then open the FastStone Photo Resizer program, then add photo(s) you want to resize, then set the Out Folder, then use the Advanced Options (Resize ... ), and check the Resize option and set the option you want, then OK, and Convert.
, here are some video instructions on how to use the FastStone Photo Resizer program:
; For Mac computer, you can right-click (or Control+click) on the photo file you want, then select option Open With..., then click on option Preview, then click on Tools menu at the top, then click on Adjust Size..., then adjust the size you want, then click OK. Then click on File menu at the top, and Save (or Export to a new photo file), then email that photo file.
, please click on the website below for video instructions:
; Or for both Mac computer, and Windows computer, you can download and install the Picasa photo software at the website below:
, then open the Piscasa program, then select the photo you want, then click on Export option at the bottom (or click on File menu at the top, then select the Export... option), then choose where you want to save, and adjust the resize option, then Export, then email that new photo file.
, here are some video instructions:
When you are available, please reply at the box below to continue troubleshooting. Thank you.