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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9943
Experience:  8+ years of professional experience
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Lcd screen on canon rebel t5i is black

Customer Question

lcd screen on canon rebel t5i is black
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

If the LCD screen is always black and the camera operates otherwise, takes pictures, etc., then the problem is the LCD itself at least, and will need repair, most likely. It's fair to state that as the usual outcome, here at the beginning.

But there are things to try first:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 year ago.
Hi Russell.
My son bought it used off of Amazon so we do not know age or past history. Listing stated it was 100% operational. Given weather conditions, it is possible it was exposed to freezing temps during transit. When shipped it was packaged with the lcd screen flipped to the "open" side and was not wrapped well in our opinion. My son said package was humid. Removing the battery overnight did not work and we've been through the settings to make sure screen is enabled and it is not the eye piece lip blocking the sensor. When we power up, the screen "turns on" but is black.
Expert:  Russell H. replied 1 year ago.

I'm curious about details of this case:

- were you able to see the MENU / Settings *anywhere*, in order to make sure of them as you said ?

- was there any sign of internally evident moisture or dewing in the camera screen (or elsewhere too, even exterior) when the package was opened?

- have you looked at the screen in both positions where it can be seen, the 'closed but outwardly faced' and the opened, swiveled either way?