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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6009
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I absolutely love my Canon PowerShot SX60 HS. I fell on the

Customer Question

Hi! I absolutely love my Canon PowerShot SX60 HS. I fell on the ice recently with camera in hand. It hasn't worked since and gives the message Lens error, camera will automatically shut down. In just 6 months, this is the second PowerShot SX60 HS I own, from which I have gotten this message. I'm distressed! Have to have my camera! Hope you can offer some help... what can I do?
Your assistance is appreciated!
Thank you!
Mary Ulinski ***@******.***
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

If for whatever reason you cannot use the warranty services, here are some "do it yourself" fixes that you can try, at your own risk.

Put the camera switch in the Off position. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was accidentally turned on while the lens is restricted.

Next, apply gentle pressure down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera on.
If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Next, try to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

Since the lens is not being sensed at the correct point, some light physical manipulation is necessary. A lens position error will eventually halt the camera start up process. Lens errors are a common problem. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but they may save you an expensive repair bill or having to replace it. The links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. You can disregard references to sand blockages as the cause. An older Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on and copy the link and paste them into your browser.

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

If the "do it yourself" approach doesn't work out for you, I have seen number of new replacements online for the same cost as a repair service.

Please keep in mind that my diagnosis & solutions provided are directly
dependent on the accuracy of your description of the problem. As with
any "do it yourself" fixes, success is a "team effort", since I can't
see or touch the camera, and relies on the customer's manual dexterity
and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert
Tab to contact me. Click the ratings only after our exchange is
complete and you are satisfied.

If you are satisfied that my answer is accurate or provides a reasonable alternative, please do not forget to rate my answer OK, Good or Excellent.

Thank you