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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 31227
Experience:  Extensive knowledge in a very wide range of subjects
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I have a nikon p520 camera. It turns on but within a few

Customer Question

I have a nikon p520 camera. It turns on but within a few seconds the screen goes black but the on/off button is still illuminated?
Any ideas what the problem might be.?
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Richard replied 9 months ago.

Hi there and welcome

Just to check, when you say SIM card which is for a phone, you mean SD card correct? The memory card?

If so, can you remove the battery from the camera then hold the shutter button down for 60 seconds then release.

Put the battery back in, turn it on and tell me how it then functions please

Customer: replied 9 months ago.
Gosh so sorry Richard, sd card of course. I have done what you said and it has made no difference unfortunately. Regards Fran.
Expert:  Richard replied 9 months ago.

Thanks Fran, and no problem, just wanted to ensure that the Sim card being used was the cause of the issue.

When the screen goes black, can you still take a photo?

Customer: replied 9 months ago.
No I can't
Expert:  Richard replied 9 months ago.

Thanks

Is the battery fully charged?

Customer: replied 9 months ago.
I have 3 batteries, none of them make a difference.
Expert:  Richard replied 9 months ago.

Thanks

It is the internal mainboard that has faulted.

We have ruled out all other causes for this

I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Customer: replied 9 months ago.
No worries thanks Richard. Cheers Fran
Expert:  Richard replied 9 months ago.

your welcome Fran

Let me know if you need anything else, and please remember the service rating via one of the stars at the top then submit

Thank you

Richard

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