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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My Olympus D-620 display screen seems to have lost it's

Customer Question

My Olympus D-620 display screen seems to have lost it's connection with the camera itself. This happened before, about 3 months ago, I sent it in for repair and it came back. I didn't have occasion to used it until today, and now it's broken again. It worked after repair for about 6 pictures. This is very frustrating as I paid $132 to have it fixed - for 6 pictures. Now what? Do I trash it or pay another $132 for the next 6 pictures??
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Russell A. replied 10 months ago.

Hi,

If you had your camera repaired by Olympus, please do not pay them another $132. There is a 6 month warranty on the work that they did on your camera. (Please see the note below taken from the Olympus repair info page) I have also included a link to their contact information,

"Note: Actual repair cost may change after the product is inspected. Conditions that void warranty can be, but are not limited to: ***** ***** sand, liquid damage and tampering. All repair work (except minimum repair) is covered by a six (6) month repair warranty. "

http://oiaservice.com/repair_information_Olympus.html

If a 3rd party service repaired your camera, you should still have a warranty period. Most services offer a 6 month to one year warranty on repairs of this type.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, or has provided a reasonable alternative solution please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 10 months ago.
Ya, I know there is a 6 month warranty on the work they did. But there isn't anything I can do without sending it in and waiting weeks again? I need it now, not in March. I was hoping there was a setting or something that I had wrong. . . .
Customer: replied 10 months ago.
Ya, I know there is a 6 month warranty on the work they did. But there isn't anything I can do without sending it in and waiting weeks again? I need it now, not in March. I was hoping there was a setting or something that I had wrong. . . .
This "answer" isn't an answer at all. I know I can send it in again. . . . .
Expert:  Russell A. replied 10 months ago.

I am assuming that the display shows nothing at all, including menus or image information and there is nothing show at camera startup. If this is the case, then any fix would require disassembling the camera and naturally voiding any warranty. Is the display completely non-functional?

Customer: replied 10 months ago.
I don't want to pay another $18 for a call. If I have to send it in again, then I guess I'll have to do that. But please don't consider that advice an "answer."
Customer: replied 10 months ago.
Yup, all I get is a black screen.
Expert:  Russell A. replied 10 months ago.

I completely agree and please understand, I am not associated with Olympus, I am just trying to help. Unfortunately I cannot fix bad workmanship on their part.

Customer: replied 10 months ago.
I understand. No knock against you, but I'm going to ask for a refund. It isn't worth $19 to just get advice to send it in again.
Expert:  Russell A. replied 10 months ago.

Not a problem. Thanks for understanding. Have a good day!

Customer: replied 10 months ago.
You have a good day too!