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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9524
Experience:  8+ years of professional experience
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I have a Logitech 700e camera that is not working. Is there

Customer Question

I have a Logitech 700e camera that is not working. Is there anywhere that I can get it repaired. I know that you no longer sell this equipment. But looking for anyone that can repair a camera
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Logitech does not offer repair for these cameras. Self-repair can be attempted. A reset could be done on the camera, to try to 'fix' it or get it operating again. Have you any electronics expertise? if so, you can try opening the camera if it is badly inoperative and no other less invasive measures work, and try several things to get it working (hopefully).

Where are you located, or what state at least? depending on your location, there might be repair servicers for Logitech cameras of this type, nearby to you.

(But first of all: What is wrong with the camera?)

Customer: replied 10 months ago.
The camera led lights are on and the light on the bottom of the camera that indicates if is communicating via its Ethernet cable is on. The camera will just not connect with my computer via the powerline network. I am not sure if the problem is with the camera itself or with the powerline communications unit. I live in Bismarck, ND and I am not aware of an electronics repair firm in the area that can look at this issue.
Expert:  Russell H. replied 10 months ago.

If it's an Ethernet cable camera, that makes it easier to test.

Basically, the only way to be quite sure, quite easily, that your powerline network isn't at fault, is to test the camera with Ethernet connection but not through the powerline net... very locally to the computer, e.g. through a local powered hub.

Have you done that test yet?

Customer: replied 10 months ago.
No, I have not tried that. If I hook up the camera to my computer via the Ethernet cable how would I view the camera on the computer?
Expert:  Russell H. replied 10 months ago.

How would you view the camera on the computer anyway?

- set an IP address for the camera that is accurate to = whatever IP address it actually is at? and then access it that way?

- it might help if you had the camera hooked up through a hub or router's common ports. That would obviate certain problems with the cable to use and the IP address assignment etc.

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