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Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. Please let me know if there as any additional information that you feel might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.
What I would suggest doing initially is resetting the camera. If this is a security camera, then there should be a small reset button on the camera that will require a pen or small object to press in and hold. Do this for several seconds until it restarts. Then try connecting the camera again. If it is a different type of camera, please let me know the details so I Can provide more information.