How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Need some help...I'm new to my canon 1 DX. Im not a

Customer Question

hi, need some help...I'm new to my canon 1 DX. Im not a professional photographer. I have been taking pictures for along time and love taking action pictures (sports mostly). I was at an indoor stadium. Taking pictures of a track meet. While taking the photos they were coming out great. I could see them on my camera..All of a sudden as I started reviewing the pictures I could see them all and then just as I'm reviewing them passing from one to the next the pictures start to become black ...leaving only a very small piece of the picture... the rest of the photo black. It happened to about 35 pictures. I didn't change the setting at all. all of sudden the remaining pictures were normal.
I spent a lot of money on the proper CF card. I don't understand why that would happen right in the middle of the picture taking. Can you guide me? Can you help me recover the pictures. And can you help me so that whatever I did I never do again. Im so frustrated. Ive never had anything like this happen so I don't know what to do...
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Russell A. replied 10 months ago.

Hi,

You did not do anything wrong and while that may not be an answer that increases your confidence in the camera, it is the most likely cause. The failure that you described, a partially black shot with just a small part of the image visible, is an indication that the mirror was stuck and did not "flip up" in time or, at all, when the shutter fired. This can occasionally happen when taking rapid continuous shots, but, usually means that there is a possibly progressive issue with the spring mechanism that lifts the mirror. The only way to minimize the possibility of it occurring again is to have the body checked out professionally. Even if it is new, there may be a factory defect.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or solves your issue, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 10 months ago.
I understand what you've explained. And yes I was in a rapid shoot (sort of), which was a big main reason for getting the camera in the first place. I have never had anything like this happen with any camera prior. The camera is literally brand new.
My question is this ... When I took the picture ... The picture actually showed up, as I started to review them is when they blacked out . Some are totally blacked out and others you can see a line or slice of the photo. It was there. At least some of them were. Can I get (recover them?). It's important .So from part of what you're telling me there is something wrong with the mirror of my brand new camera so I should not use it for important events? Until I take it for servicing. As there is nothing I can do for the issue.
Expert:  Russell A. replied 10 months ago.

Have you attempted to transfer the full series of photos to the computer? If so, is the result the same?

Recovery is possible if the problem was a card issue. Generally a Corrupted Photo File will look like the attached example, but this unit may be displaying black instead of the scrambled portion.

Once you have transfered all other files, you can try the Recovery suggestions below on the card.

For windows Try the Program Download at the link below. (This one will allow you to recover up to 1gb of photo files absolutely free and save them to a new folder on your hard drive.

http://www.powerdatarecovery.com/free-file-recovery-software/how-to-recover-photos-from-memory-stick.html

Make sure that before you open the program, after installing it, put the card in first. When you open the program, it will try to detect it when you click on "Media Recovery".

If unsuccessful try (The ones below have a charge to save the recovered files)
http://www.tech-pro.net/flash-recovery.html or
http://www.cardrecovery.com/

For Mac Try
http://www.cardrescue.com/
http://www.stellarinfo.com/mac-photo-recovery.htm
or
https://www.piriform.com/recuva

If the program is able to recover the photo files you will be given the option to purchase (usually around $40) the function that allows you to save and retain your photo files. Depending on how important these photos are, can determine if the cost is worth it.
Also, some retail camera shops and office supply stores offer Memory card recovery services if you do not feel comfortable running the process yourself.
If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you