How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Roger Your Own Question

Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2135
Experience:  12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
30429915
Type Your Camera and Video Question Here...
Roger is online now
A new question is answered every 9 seconds

I have gone through a "successful" downloading version 4.0

Customer Question

I have gone through a "successful" downloading version 4.0 to my OM-D E-M1 camera, but the Focus Stacking item remains Greyed Out. This is with my 12-40 Pro lens attached. Should I try re-downloading V.4.0 or is there a better way to get full use of my Menu?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Roger replied 1 year ago.

Hi, my name is ***** ***** it would be my pleasure to help with your issue today. Check your manual focus ring to make sure that it's pushed all the way forward. Power off the camera, remove the battery and put it back in. Then power it back on and go into the menu and to the menu to turn bracketing on and you should have an arrow to press to the right to enable focus bracketing, set the number of focus steps, and the number of shots.

Let me know how it goes and if there's anything else that I can do to assist you.

Please rate my service excellent once our conversation is complete. If you don't feel I've provided excellent service, continue to respond and I'll do whatever is necessary to ensure you are satisfied with your service!!

Expert:  Roger replied 1 year ago.

Hi. I'm just checking in to see if you were able to get your issue resolved.

Let me know if there's anything else that I can do to assist you.

Please rate my service excellent once our conversation is complete. If you don't feel I've provided excellent service, continue to respond and I'll do whatever is necessary to ensure you are satisfied with your service.

Expert:  Roger replied 1 year ago.

Hi, I'm just checking in to see if you'd had a chance to review my response. Let me know if there's anything else that I can do to assist you.

Please rate my service excellent once our conversation is complete. If you don't feel I've provided excellent service, continue to respond and I'll do whatever is necessary to ensure you are satisfied with your service!!