I'm sorry about the issue. Please download and install the Nikon View NX2 camera software at the website below:
, there, scroll down to the bottom, and agree, and download and install.
If there is still any issue, please let me know if you have windows xp, vista, or 7, or 8 or 10, or mac computer.
Please reply at the box below to continue troubleshooting. Thank you.