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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Power Shot A570 display screen stays black, flash does not

Customer Question

Power Shot A570 display screen stays black, flash does not seem to be working.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

From your description I assume that you can see the menu. Are you able to see previously taken photos (before the problem) in the LCD screen?

To set a reference point, hard reset the camera by following the instructions below.

Remove the main batteries and the memory card. Remove the Time/Date battery (shown in the attached photos). Press the on/off switch once and then allow the camera to sit idle for 10 minutes. Press the on/off switch once more, then, insert the Time/Date battery and main batteries only, not the memory card and power the camera up. You will need to reset the time and date and any other custom settings.

If the reset did not restore normal operation, then, unfortunately what you have described indicates that there is a problem with the ccd or the connection to it, and while your camera is not on the current list of Canon cameras for possible free repair, the information at the link below explains the symptom and since more and more models have the identical problem and your camera was made around the same time: click on or copy and paste the link into your browser

http://www.imaging-resource.com/badccds.html

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Expert:  Russell A. replied 1 year ago.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you