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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15754
Experience:  Over 16 years of experience installing and repairing electronics.
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My olympus tough tg-4 camera just suddenly stopped working

Customer Question

My olympus tough tg-4 camera just suddenly stopped working for no apparent reason....no damage, shock, etc. It turns on, then promptly shuts off. The battery is fully charged, we have removed everything from inside (battery, card) and then replaced and re-locked the camera. I connected it to the computer and was able to download the pictures, but every time we try to take pictures, we turn it on and a few seconds later it shuts off again. Please help!
Submitted: 11 months ago.
Category: Camera and Video
Customer: replied 11 months ago.
We are currently in Disney World on our family Christmas vacation without a working camera, so I am really hoping you can help me!
Expert:  Pete replied 11 months ago.

Hi there,

This can happen if the battery is no longer able to store sufficient charge, even though it appears to be fully charged, or if the charge detection circuitry is faulty.

Try using another, fully charged battery - if the camera does the same thing, then first check if the battery is making a good connection with the terminals and there is no sign of corrosion. If all looks ok, then it is likely that the charge detection circuitry is faulty.