Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you please give the complete model number and a more detailed description of what you're trying to accomplish?
You've posted to the tv category here rather than video cameras, so I'll need to opt out and transfer you to the appropriate area. Another tech will respond when available.