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Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2135
Experience:  12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
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Dlux 6 lens error
, I want to add some info to people

Customer Question

Customer: ***** *****, Dlux 6 lens error
JA: Thanks. Can you give me any more details about your issue?
Customer: I want to add some info to people having problems with lens error. I bypass camera's lens movements on startup, and it keeps saying lens error. What I did was when it reaches maximum outward position, I grasp the lens at its peak and pull, and repeat this couple of times, then it accepts what you just did, and you can use the camera then.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Camera and Video Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Roger replied 11 months ago.

Hi, My name is ***** ***** it would be my pleasure to help with your issue today!!!

When you start up your camera it goes through a start up process where the lens goes through it's full range of motion. If it meets the slightest bit of resistance during this start up process it can cause the camera to lock up like this. This is usually, but not always accompanied by some kind of error code such as "Lens Error".

When you power on your camera it goes through a start up process where the lens goes through it's full range of motion. If it meets any resistance at all during this process, then this error state is the result. Some cameras simply shut down, and others display a "Lens Error" message. This issue is usually related to a broken or misaligned gear in the lens drive. It does usually require a trip to the shop to be repaired, but I've got a few things that you can try at home to get the error cleared. You may have already tried some of these, but please bear with me and go through them in order.

1. Power down the camera, remove the batteries, memory card, and any other accessories that may be removable and let it sit for a few minutes. Then re-install new or verified fully charged batteries only and try powering it on. If you get the same error continue on.

2. Look down the barrel of the lens. What you are looking for is the tiny gap where the lens and the camera body meet. If the gap is larger in one area than another, then press gently where the gap is the largest and listen for a click.

3. Using canned air, blow out the area where the lens and the camera body meet. If you don't have access to canned air you can use an air compressor, but make sure to turn the pressure down so as not to damage anything. Use short bursts of air and do this with the lens facing downwards. It only takes one grain of sand to cause this error.

4. If nothing seems to be working, and only if the camera is out of warranty should you try this last method. I know it sounds low tech, but it actually works more often than anything else. Power on the camera and as it's powering on, strike the bottom of the camera on a hard surface (desk, palm of hand, carpet). You may have to do this several times at different angles, each time power cycling the camera.

If you go through these steps and still have the same issue, then you will most likely have to send the camera in to be serviced. If you would like me to help find you a repair service that will give you a free quote as to the cost of the repair let me know and I'll be more than happy to help with that.

Hope this helps. Let me know if there's anything else that I can do to assist you. Please don't forget to click accept and leave a positive rating for me. Thanks and have a wonderful evening!!!

Expert:  Roger replied 11 months ago.

I'm just checking to make sure that you were able to get your issue resolved. Hope you have a wonderful holiday. Please let me know if there's anything else that I can do to help. Please don't forget to leave an excellent rating for me. Merry Christmas and Happy New year!!!

Expert:  Roger replied 11 months ago.

Let me know if you're still having an issue with your camera that you need assistance with.

Please rate my service excellent once our conversation is complete. If you don't feel I've provided excellent service, continue to respond and I'll do whatever is necessary to ensure you are satisfied with your service!!

Expert:  Roger replied 11 months ago.

Hi, My name is ***** ***** it would be my pleasure to help with your issue today!!!

When you start up your camera it goes through a start up process where the lens goes through it's full range of motion. If it meets the slightest bit of resistance during this start up process it can cause the camera to lock up like this. This is usually, but not always accompanied by some kind of error code such as "Lens Error".

When you power on your camera it goes through a start up process where the lens goes through it's full range of motion. If it meets any resistance at all during this process, then this error state is the result. Some cameras simply shut down, and others display a "Lens Error" message. This issue is usually related to a broken or misaligned gear in the lens drive. It does usually require a trip to the shop to be repaired, but I've got a few things that you can try at home to get the error cleared. You may have already tried some of these, but please bear with me and go through them in order.

1. Power down the camera, remove the batteries, memory card, and any other accessories that may be removable and let it sit for a few minutes. Then re-install new or verified fully charged batteries only and try powering it on. If you get the same error continue on.

2. Look down the barrel of the lens. What you are looking for is the tiny gap where the lens and the camera body meet. If the gap is larger in one area than another, then press gently where the gap is the largest and listen for a click.

3. Using canned air, blow out the area where the lens and the camera body meet. If you don't have access to canned air you can use an air compressor, but make sure to turn the pressure down so as not to damage anything. Use short bursts of air and do this with the lens facing downwards. It only takes one grain of sand to cause this error.

4. If nothing seems to be working, and only if the camera is out of warranty should you try this last method. I know it sounds low tech, but it actually works more often than anything else. Power on the camera and as it's powering on, strike the bottom of the camera on a hard surface (desk, palm of hand, carpet). You may have to do this several times at different angles, each time power cycling the camera.

If you go through these steps and still have the same issue, then you will most likely have to send the camera in to be serviced. If you would like me to help find you a repair service that will give you a free quote as to the cost of the repair let me know and I'll be more than happy to help with that.

Please rate my service excellent once our conversation is complete. If you don't feel I've provided excellent service, continue to respond and I'll do whatever is necessary to ensure you are satisfied with your service!!

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