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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Mt Nikon D3200 has power but will not allow me to see menu

Customer Question

Mt Nikon D3200 has power but will not allow me to see menu or pics. viewfinder has ERR flashing. Cleaned all lens contacts.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Russell A. replied 11 months ago.

Hi,

What you have described sounds like the malfunction is being caused by a failed internal component, possibly damaged by any slight impact, but, a hard reset may restore operation. Remove the lens, battery and the memory card. Switch the camera to ON and allow it to sit idle for 30 minutes. Switch the camera to OFF and reinstall the battery and card and mount the lens. Try to take a few shots. If the unit does not respond normally, it will require service. In my opinion, with this type of error, after an impact, the camera should be evaluated by a professional service even if it starts working. You can send it to Nikon using the link below.

https://www.nikonusa.com/en/Service-And-Support/Service-And-Repair.page

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Thank you

Expert:  Russell A. replied 11 months ago.

If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 11 months ago.
I still don't get any info/ pictures on the screen.
Still have ERR flashing after I take a pic.
Expert:  Russell A. replied 11 months ago.

If you remove the memory card only and power the camera on is the error still present?

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