Hello and thank you for your question, I look forward to assisting you today. First can you tell me what version of Windows you are using?
Okay, thank you. You may need to manually start the installation process directly from the CD. Once you put the CD in the drive, do you see a window open indicating the drive has detected it?
Okay, there should be an option to view the files on that CD? Do you see that?
If you are having that type of problem, you may be infected with malware. Go to this LINK and download MalWareBytes. Run the program and delete everything it finds during the scan. Get back to me when you can. After you scan your computer, I will try to remote into your computer if you like and check the CD.
Here is the LINK again.
Sure no problem. Just get back to me when you can.