Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Do you mean the screen or the lens itself? Is the lens stuck extended?
If the lens itself was cracked and will not extend it unfortunately means the lens needs to be replaced. Is it still under warranty?
That is why I asked unfortunately it is normally cheaper to replace the camera itself when not under warranty than have it repaired. Due to this most shops wont even do this type of repair on these kinds of cameras. You can get a used replacement for $50 here:
I would probably go with that since you would then have this one for spare parts if something like the screen does ever fail on the replacement.
Fixing the camera would normally be around $120-$150 at a local shop and you would need to call around to find an electronics repair shop that would do it. Larger ones like best buy will not.
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Can you transfer the picture to a computer? That could only be on the screen, to find out you need to transfer to somewhere else and see if the lines are on it.
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This is actually common for these types of cameras that is why they now come with the wrist bands.