How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9932
Experience:  8+ years of professional experience
13568747
Type Your Camera and Video Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I've used my Lumix camera in the ocean and now, the screen

Customer Question

I've used my Lumix camera in the ocean and now, the screen has marks that seems like rust and water in it and I can not put on the power of the camera. What can I do to get it fixed ?
the model is DMC-T52
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How old is the Panasonic T52 camera in question? measured from its date of purchase.

Customer: replied 1 year ago.
around 4 years - it is a TS2 - not a T52 - my mistake
Expert:  Russell H. replied 1 year ago.

At 4 years old, it is out of warranty for sure.

Repairs to this camera... are in various locations. Please tell me what town/city and province you are located in.

Customer: replied 1 year ago.
I'm in Québec province, in Granby. It is not something that I can do on my side ?
is it usual after 4 years that kind of problem ?
Expert:  Russell H. replied 1 year ago.

Whether such a fault is usual is hard to say, but that it has survived the (1-year from original purchase date) warranty term before having a major problem, is unquestionable.

I don't think, unfortunately, that you can repair this sort of defect - *and* preserve the waterproof status of your camera. Digital cameras have very fine parts, require fine tools and a delicate experienced touch, and anything in the optics is particularly delicate. Self-repair can be done in some cases for some kinds of problems, but only if there is adequate instructions of the highest quality available for precisely the same model. In this case, for this model, I am not sure that there are such instructions.

This is the one address found anywhere near your location, for a Panasonic digital camera repair facility:

Professional Electronics***** Unit 10
Mississauga, ON L4W 4J5, Canada

Their telephone # ***** ***** or(###) ###-####br />
Their email: *****@******.***

Hours: Monday to Friday: 8:30 am to 5:00 pm (EST)