How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Freddy M. Your Own Question

Freddy M.
Freddy M., Camera Video Tech
Category: Camera and Video
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your Camera and Video Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

I have a Nikon cool pic l30. The lens won't move. Can I

Customer Question

I have a Nikon cool pic l30. The lens won't move. Can I return this for repair. It's only one year old. If I can, please let me know where to send it back
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Before we start I need to make sure you know this is not Nikon. This is a paid tech support site called JustAnswer, I do however work on Nikon products daily. Is the lens stuck extended? Is the camera over or under a year old? The reason I ask is the factory warranty only lasts a year so if it is over the year line it will no longer be covered by Nikon.

Customer: replied 1 year ago.
The lens is not extended. It is one year old. I here,smno way to fix this?
Expert:  Freddy M. replied 1 year ago.

Is it over or under a year old? Does the lens try to extend when you turn the camera on?

Customer: replied 1 year ago.
In bought this last December, being one year old for me. Actually, it does extend but does not move. Now I saw an error message "lens error".
Expert:  Freddy M. replied 1 year ago.

That is not a good sign, but since it is under a year old you should be covered by warranty. Normally when this happens the lens assembly needs to be replaced. Call this number: 1(###) ###-####Do it before December and this should be covered by the warranty. Normally a replacement will be sent to you. Do not let them tell you to call back in a week etc, if you do the warranty will be up and it will no longer be covered even if you talked to them before. Without a warranty replacing the lens assembly can be expensive and normally it is cheaper to replace the camera itself. If you have any questions at all reply and let me know. If not please don’t forget to leave a positive rating by clicking the stars/smileys for my help - it is greatly appreciated. Please note you are rating me only not this site or your Nikon.

Related Camera and Video Questions