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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My Canon (EOS 5D II) wont focus correctly. Its a problem

Customer Question

My Canon (EOS 5D Mark II) wont focus correctly. Its a problem across different tele lenses - it's simply impossible to get a clear shot - neither manually or with Auto-focus.
Can you help?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Rick replied 1 year ago.

Hi. My name is*****'m a camera repair technician with over 20 years in the business and I'll be glad to help you with your question today.

Due to the design of the 5D's it will need to be serviced by a Canon authorized shop. It sounds like the AF Sensor Module has gone bad, which is not unheard of in most all DSLR's. The camera will need to be re-programmed with proprietary software once the module is replaced. Here's a link to the Canon site to get you started on the repair process.

https://www.usa.canon.com/internet/portal/us/home/support/!ut/p/z1/04_Sj9CPykssy0xPLMnMz0vMAfIjo8zifQM9LDw8nQ18DIIszQ0czVzMPCz9nAw8A031w9EUhDmZABVYujgbG7kZAIF-FGn6MRSA9BvgAI4GQP1RhJQU5IZGGKQrKgIAVv_H5w!!/dz/d5/L2dBISEvZ0FBIS9nQSEh/#landing_2cc90d461b1e4ee88708e9487d13128c

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