I'm sorry about the issue. It looks like the connection settings from the printer to the computer is corrupted (the settings from computer to printer is fine, but not the other way around.) If you have a Windows computer, please try the following fix:
If it does not work, or if you are stuck at any step, or if you have a Mac computer, please let me know, so I can help further. Please reply at the box below to continue troubleshooting. Thank you.