How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

L840 coolpix. Brand new but dropped onto (grass) ground.

Customer Question

L840 coolpix. Brand new but dropped onto (grass) ground. Everything works or seems to but the photos are all black. Any suggestions? The display is blank as well, some white in bottom right corner of screen, which is otherwise all black. ( no photo shows while shooting or afterwards. Thank you for any suggestions;-))
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

Reset the camera using "Reset All" in the Setup Menu (see page 75 of your Reference Manual).

If the reset does not resolve the issue, then unfortunately what you have described indicates that there is a problem with the ccd (the light sensitive chip that produces the image)or the connection to it, that was caused by the minor impact.

The information at the link below does fully explain the problem and tells how multiple camera makers handled it. Since more and more newer models have the identical problem the info may give you some leverage with Nikon. You are now the 5th person in a one month period, with a digital camera that I have advised of this problem. Click on or copy and paste the link into your browser

http://www.imaging-resource.com/badccds.html

Since your camera is new, if there is no visible physical damage, the Nikon warranty should cover any repair or replacement. A small bump of this type should not cause this problem. You can set up a warranty repair with Nikon at the link below.

https://support.nikonusa.com/

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
I'd like a refund please.
Customer: replied 1 year ago.
Your suggestions are appreciated but did not work. I don't think referring me for warranty service constitutes a fix..