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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I primarily use my panasonic DMC-lx7 to shoot still pictures

Customer Question

I primarily use my panasonic DMC-lx7 to shoot still pictures and download them to my computer. Normally when I connect, I get a notice of an upcoming download. A week or so. I ceased to get this notice, and find a "motion picture" view, and can't figure out how to get rid of it. Any help?
Bud XXX
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you mean you are still able to shoot pictures, but you cannot download pictures from the camera to the computer any more?

Does it show "motion picture" on the computer's screen or on the camera's screen?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
play motion picture" appears on camera screen.
I have windows 10, and problem started about at the time I upgraded from windows 7.
I am OK with a remote fix
Customer: replied 1 year ago.
that is it
Expert:  Viet - Camera Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e5715c53-f8f0-4b46-9e8c-d9986d5a1017

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Camera Tech replied 1 year ago.

Hi,
Do you still need help with this?

- After powering on the camera, and connecting the camera to the computer, can you open File Explorer, then there, then click on This PC on the left, then open the camera device there, open the DCIM folder and/or any sub-folder, then do you see all your pictures there?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I fixed the issue myself, so please close out the request
Expert:  Viet - Camera Tech replied 1 year ago.

Sorry, I was waiting for you, so I could help you quickly, but I'm glad you got it working now. We are canceling this. If you need help with any other computer / electronics issue in the future, please come back any time. Thank you for the update.

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