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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My Olympus em1 is glitch. After a year of great service it

Customer Question

My Olympus em1 is glitch. After a year of great service it looks like the lens cap is on with a blacked out evf or lcd. I can see all the exposure settings just no image. I have tried a different lens and changing the battery but no luck. Is the shutter jammed or something?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi, Please reset the camera settings using the instructions on the attached photo.

If the problem is not cleared by the reset, then, unfortunately what you have described indicates that there is a problem with the ccd (the light sensitive chip that produces the image) or the connection to it, and while your camera is not on any current list of cameras for possible free repair, the information at the link below does fully explain the problem and tells how Panasonic handled it. Since more and more models from the same time period have the identical problem the info may give you some leverage with Olympus. Click on or copy and paste the link into your browser

http://www.imaging-resource.com/badccds.html

You can contact Olympus support at the link below using the information at link below

http://www.olympusamerica.com/cpg_section/cpg_servicerepair.asp

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank You

Customer: replied 1 year ago.
I had tried that as well, unless you know of a hard reset method not available in the options menu?
Expert:  Russell A. replied 1 year ago.

You can try a manual "hard reset":

Remove the battery, lens and the memory card.

Put the power switch in the ON position

Allow the camera to sit idle foe 30 minutes

Put the power switch in the OFF position

Remount the lens and insert the battery and memory card

Power the camera on and try it out.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank You

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