How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

The camera won't download pictures to the View NX2 program.

Customer Question

The camera won't download pictures to the View NX2 program. The box comes up on the desktop, I click change program/Nikon transfer 2 ok but the import box does not come up. Is this a program issue or is it not reading the camera?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working previously? Or is this a new camera or new computer, etc.?

When you turn on the camera and plug it into the computer, does the computer make a sound?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I was able to download photos on first use. The camera is a recent purchase. The computer does make the usual sound when you connect a device. I have Vista. Remote ok.
Expert:  Viet - Camera Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=842baebc-9eb4-4f50-a6c9-e9f7b62c211f

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Camera Tech replied 1 year ago.

Please let me know when you are available. Thank you.