Hello and thank you for your question. I look forward to assisting you today. Does the lens extend when you turn the camera on?
My apologies. I had checked the wrong model of camera. You may be able to correct this by doing a firmware update. Are you familiar with that?
You have the option of either the membership, or paying by the question. If there is a problem, I will give you the customer service link or send it to them for you. I cannot guarantee we can fix the camera as there are no absolutes, and especially since I can only see it through your eyes, but I will give it my best!