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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Powershot A70. When I attempt to turn the camera on

Customer Question

I have a Powershot A70. When I attempt to turn the camera on to shoot pictures or review
recorded shots the camera beeps and then displays E18 in the display. I have tried three sets of new batteries with no luck. Battery terminals are clean
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

It is very unlikely that the date battery is causing the issue. The problem is definitely a lens error. The E18 message verifies this.

The problem is with the AA batteries. These cameras are known to have this issue as they get older and it takes more power to move the lens and charge the flash. Remove the batteries from the camera and clean the metal battery contacts inside of the battery compartment with a q-tip and alcohol again. The electrical connection here is very critical and the slightest amount of dirt or residue can cause a bad connection. Also, re-check how well the battery door shuts. You also need to switch to high power non rechargeable lithium batteries.

If there is no improvement with better power, please continue:

Please be aware that resolving this issue can take multiple attempts. With some units that have had this problem it has taken me up to 6 or 7 hours of manipulation, over a few days, to make the lens move freely.
Put the camera switch in the Off position. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was accidentally turned on while the lens is restricted.

Next, if uneven, apply gentle pressure down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Next, try to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

Lens errors are a common problem. It may just be misaligned or an internal component has failed due to the impact. Here are a couple of links to some other things to try. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but since you can't use the warranty and yours has been dropped, they may save you an expensive repair bill. An older Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser.

Copy and paste the links below into your browser

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert
Tab to contact me. Click the ratings only after our exchange is
complete and you are satisfied.

If you are satisfied that my answer is accurate or solves your issue, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Expert:  Russell A. replied 1 year ago.

Note: While it is possible to have your camera repaired, it is a toss up as to if it is cost effective for you. Considering the age and present value of this camera, paying the cost of having it repaired , approximately $85 with parts (availability is scarce) really depends on how attached to the camera you are. The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A good used or refurbished Canon Powershot A70 can be purchased for under $35

Expert:  Russell A. replied 1 year ago.

If you require additional information, please use the Reply to Expert
Tab to contact me. Click the ratings only after our exchange is
complete and you are satisfied.

If you are satisfied that my answer is accurate or solves your issue, please do not forget to rate my answer OK, Good or Excellent.

Thank you

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