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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have an FZ200. My battery is not dead. I can turn on the

Customer Question

I have an FZ200.
My battery is not dead. I can turn on the camera but none of the controls work.
I can see through the lens & the green power button is ON.
Can't zoom, menu does not come on, nothing works.
Hope you can help.
Thanks
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

Have you tried turning the camera on with the memory card removed? If not, please do so and if it allows control function, let me know, if not, try a hard reset, using the following instructions..

Remove the batteries & memory card and switch the camera to the ON position. Allow the camera to sit idle for 30 minutes. Then, switch the camera to OFF, re install the batteries and memory card, switch it on and see if the controls function. Please let me know the result.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If, and only if my answer to your question is helpful and you are Satisfied with it, please leave Positive Feedback.

Thank you

Customer: replied 1 year ago.
Left camera off for 1/2 hr with card & battery removed.
Some icons have returned but can't zoom, can't view pictures can't snap shutter.
Did get a message that since no SD card was inserted pictures would be stored on internal memory but that internal memory was full.
Customer: replied 1 year ago.
Not sure if my previous message got through as I did not get an automated response.
Again, some icons came back on but shutter button, zoom and toggle switch still dead.
What else can I try??
Expert:  Russell A. replied 1 year ago.

The fact that the Internal memory is full is affecting the operation . If the camera will allow, with the memory card out, attempt to delete any photos or videos that are displayed.

Expert:  Russell A. replied 1 year ago.

If the Menu button works now, you can go to the setup menu (select the wrench icon in the left column) and clear the internal memory using the instructions below:

Then arrow right

Arrow down to select Format

Select Built in memory

Press Menu/Set

Select yes or OK

Press Menu/Set

Customer: replied 1 year ago.
Sorry, still not working.
I attached the camera to my PC.
The PC (Mac) does not show the camera but the camera asks for a selection.
"Please select the USB Mode.
PictBridge(PTP) or PCThe problem is that the toggle switch does not work so I can't make a selection.
Please advise.
Expert:  Russell A. replied 1 year ago.

Unfortunately, the symptoms you've described, that remain after a hard reset and connecting the camera to the computer, indicates that an internal component, most likely, a connector to the control section, has failed. There are no other user level procedures available to remedy this issue. Professional service, at the link below, is the only option other than replacement.

http://www.unitedcamera.com/products/panasonic-dmc-fz200/#ShowSelections

Considering the age and present value of this camera, paying the cost of having it repaired (with a warranty) , approximately $240 really depends on how attached to the camera you are, but is probably a toss up. The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A good used or refurbished Panasonic DMC-TZ200 can be purchased on-line auction sites for as low as $140-$180 and I've seen new ones for under $250.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If, and only if my answer to your question is helpful and you are Satisfied with it, please leave Positive Feedback.

Thank you

Expert:  Russell A. replied 1 year ago.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If, and only if my answer to your question is helpful and you are Satisfied with it, please leave Positive Feedback.

Thank you

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