How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5016
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Since upgrading to windows 10, my computer does not

Customer Question

Since upgrading to windows 10, my computer does not recognize the Canon that transfers my photos from my camera to the computer. I have Wifi.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. Have you tried completely removing the program then reinstalling it again?

Customer: replied 1 year ago.
no. should I do that?
Customer: replied 1 year ago.
Should I remove the program and reinstall it?
Expert:  Dan replied 1 year ago.

Yes give that a try please.

Customer: replied 1 year ago.
I am having trouble with this. Please disregard my request. I have to cancel this.
Expert:  Dan replied 1 year ago.

There is another alternative if you would like to try it?