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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I dropped my Nikon 5100 and now it has an error message and

Customer Question

I dropped my Nikon 5100 and now it has an error message and keeps asking me to press the shutter release. How can I fix this?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,
The symptom that you described indicates that the issue with your camera is mechanical, most likely a failed part. There are few things that you can try without voiding the warranty. I will list those below.

If the camera will allow it, perform a "two button" reset using the instructions on page 58 of your manual

Next, if no improvement, remove the lens, memory card and battery, set the mode dial to M (manual), and switch the camera to the ON position. Allow the camera to sit idle for 20 minutes. Then, switch the camera to OFF, re install the battery, memory card and lens, switch it on and try to fire the shutter while still in M (manual) mode. If the error is still present, remove the lens, put the camera in manual and while observing the mirror press the shutter button and see if there is any movement at all.

Please let me know the result

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert
Tab to contact me. Click the ratings only after our exchange is
complete and you are satisfied.


If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
That didn't work. I am trying to see if the internal mirror moves but it appears to be stuck. I tried to set it to lock and clean but it won't move. The manual says it won't work if battery is low but that isn't the problem since my battery is fully charged. Is there a way to reset the mirror to see if once it moves that it will work again?
Expert:  Russell A. replied 1 year ago.

Unfortunately, there is no camera function that will reset the mirror if it is stuck due to the impact. The impact has either jammed the mirror mechanism or possibily broken the spring component that lifts the mirror. Gently, touching it only on the edge, try to move the mirror. Do this in a clean area with hands as dust free as possible. You can also use a wooden or plastic toothpick so that your hands do not touch the glass.

If the mirror cannot be freed up and lift properly, the camera will require professional service to repair the sub-mirror assembly. You can set up service with Nikon at the link below:

https://repair.nikonusa.com/ProductEntry

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

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