How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Coolpix S9500 my pictures are out of focus

Customer Question

Coolpix S9500 my pictures are out of focus
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

If you have not already done so, reset the camera using the following instructions.

Press the Menu button

Select the setup menu tab (the wrench icon)

Select Reset all

Select Yes or OK

Allow the process to complete

Next, the one thing that even experienced photographers miss is that a single small spot or smudge on the lens can cause the problem that you are having. Carefully clean the lens again and look for any scratches. Depending on the environment that you are shooting in, a haze can build up on the lens and cause incorrect readings and the shutter may not release until accurate focus has been achieved or the camera will focus at the wrong distance.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert
Tab to contact me. Click the ratings only after our exchange is
complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
Did not fix problem. Still fuzzy
Expert:  Russell A. replied 1 year ago.

Did this issue just suddenly start? Previous photo OK then next ones were fuzzy?

Is the image displayed while shooting out of focus?

Does the lens move and attempt to focus when taking a shot?

Customer: replied 1 year ago.
Old photos are out of focus also. The image display is crisp. Did not notice lens.
Expert:  Russell A. replied 1 year ago.

Are the same photos fuzzy or out of focus when viewed on the computer?

Customer: replied 1 year ago.
Out of focus on computer
Customer: replied 1 year ago.
I just got view nz2 to download photos & found the problem
Expert:  Russell A. replied 1 year ago.

If the reset did not solve the issue then, unfortunately, the symptoms indicate that there is a problem with the ccd (the light sensitive chip that produces the image or the connection to it, most likely a factory defect . professional repair is really the only option and while your camera was not on the list of cameras on the free repair program listed in the link, the information at the link below does explain this progressive or sudden problem and tells how other camera makers handled it. This failure can also be caused by an impact. You are now the 4th person in a three month period, with a digital camera that I have advised of this type of problem.

http://www.imaging-resource.com/badccds.html

Contact Nikon at the link below because they may be willing to correct the issue for you since this is a relatively new camera.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
Very good
Expert:  Russell A. replied 1 year ago.

If you are satisfied that my answer is accurate, please do not forget to use the rating icons to rate my answer.

Thank you

Related Camera and Video Questions