Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Is the lens stuck extended partially?
Ok turn it off and on a few times, do you hear the lens try to extend?
That is not a good sign, how old is it? If over a year old, did you get an extended warranty?
Yes I am here, I am waiting for the answers to the other two questions I just sent. "That is not a good sign, how old is it? If over a year old, did you get an extended warranty?"
Yes please give me a minute to type
Darn, unfortunately this error came be caused by a couple things. The most common is the lens being off center, that is not possible if it is all the way retracted. Next is the lens being stuck, if that happens you can hear the zoom unit try to extend the lens. After that in order to fix this the lens assembly needs to be replaced as the zoom unit has failed. On this model the zoom unit is part of the lens assembly. The part can usually be found for around $50 on eBay. You can replace it with a working used very good condition camera the exact same model however for less here: Click Here If you were still under a warranty this part is normally covered that is why I asked. If you have any questions at all reply and let me know. If not please don’t forget to leave a positive rating by clicking the stars/smileys for my help - it is greatly appreciated. Please note you are rating me only not this site or your PowerShot.