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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5011
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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D5500 will not connect to MAC to download photos. Worked two

Customer Question

D5500 will not connect to MAC to download photos. Worked two weeks ago.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Engineer John C. replied 1 year ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Please try connecting it to a different USB port on your Mac, then let me know if it worked or not. If it didn't work we will continue troubleshooting for no additional charges.

Thank you!

John

Customer: replied 1 year ago.
It did not work. I took out the SD card and inserted it directly into the laptop and was able to retrieve the photos. Still don't know why it will not recognize the camera.
Expert:  Engineer John C. replied 1 year ago.

Hi, I apologize for the long delay. Have you changed anything recently? Updated the OS, etc?

Have you tried reinstalling the camera software?

Thank you!

Customer: replied 1 year ago.
Nothing has changed since the last time I connected the camera. There was no software. The camera simply connected.
Expert:  Engineer John C. replied 1 year ago.

Hello Sir/Madam, I had a problem with my system and couldn't come back. Do you still need help with your Nikon camera?

Thank you!

Customer: replied 1 year ago.
No thanks.
Expert:  Engineer John C. replied 1 year ago.

Were you able to fix the issue? Thank you.

JOHN

Customer: replied 1 year ago.
I am downloading directly from the SD card. No additional help is needed at this time. Thank you.

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