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Rusty
Rusty, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5526
Experience:  Over 20 years electronics experience. Let my expertise help solve your problems.
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All of a sudden, when I insert the memory chip from my

Customer Question

All of a sudden, when I insert the memory chip from my camera, it won't upload the pictures. Why?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Rusty replied 1 year ago.

Hello, my name is Rusty. Sorry to hear you're having trouble, it is likely due to the Windows 10 update. I have fixes for memory cards, it is likely the driver is unavailable for your card reader. If you know the brand of your card reader, I can see if there is an updated driver. If not, we can use an external reader, click here. This reader is compatible with Windows 8.1, and Windows 10 uses the same drivers as 8.1. Remember that when looking for drivers if you have another device that doesn't work with Windows 10.

Customer: replied 1 year ago.
I'm not very computer illiterate. What is a memory card reader? Where can I find where the drivers are and the name so I can see if it's disabled?
Expert:  Rusty replied 1 year ago.

If you're not very computer literate, drivers can be complicated, and may cause other problems on your computer. The card reader is a device that you plug your memory chip into, and the reader plugs into your computer's USB port. It will allow you to transfer the pictures exactly like you are used to.

The upgrade to Windows 10 is what messed up your reader in the first place. The one I showed you is compatible with Windows 10, and works exactly the same as you were doing before the upgrade to Windows 10.

Customer: replied 1 year ago.
I can't keep spending money on this. I'm 83 years old and on a very limited income. What if I contact Windows and find out from them what's what. I've already spent money to talk to you. I can't putting more and more money into this.
Expert:  Rusty replied 1 year ago.

Ok, what is the model number of your computer?

Customer: replied 1 year ago.
My computer is A Toshiba Sattellite S855-S5369
Expert:  Rusty replied 1 year ago.

Perfect, I found your driver, click here. Download the top one, and install it. It may reboot your computer, so bookmark this page in case you can't find your way back.

Customer: replied 1 year ago.
I don't know how to bookmark the page. I don't want to lose you.
Expert:  Rusty replied 1 year ago.

Are you using Windows Explorer, Firefox, or Chrome?

Customer: replied 1 year ago.
I use Google Chrome.
Expert:  Rusty replied 1 year ago.

Perfect! Click the star at the top right, to the right of the address bar. That will bookmark this page. To recall your bookmark, click the three horizontal lines to the right of that star, and select bookmarks. You may need to click "other bookmarks" to view.

Customer: replied 1 year ago.
OK here i go but I'm so scared I'll lose you. What if I do it wrong? then what?
Expert:  Rusty replied 1 year ago.

Have you been getting email notifications of my messages? There is also a link there. If you have any questions while installing the driver, I'm here for you.

Customer: replied 1 year ago.
I installed it. Now should I try to put in the card?
Expert:  Rusty replied 1 year ago.

Yes.

Customer: replied 1 year ago.
All it did was make that funny noise again. it didn't show any of the pictures so I can't import them.
Customer: replied 1 year ago.
I wonder if it's a different one for Window's 10.
Expert:  Rusty replied 1 year ago.

Ok, click start, then click computer. On the left pane, do you see your card's drive letter? It should show up under LOCAL DISK C:

Expert:  Rusty replied 1 year ago.

That is possible, they don't guarantee the drivers from 8.1 will work, but they say most of them will. I've had pretty good luck with 8.1 drivers for my customers.

Customer: replied 1 year ago.
I'm sorry. I don't know what you mean by "click start". Where do I find start? I told you I'm dumb.
Expert:  Rusty replied 1 year ago.

It's the button on the bottom left. It's the window with 4 panes.

Customer: replied 1 year ago.
OK here goes.
Expert:  Rusty replied 1 year ago.

Any luck?

Customer: replied 1 year ago.
I did it but it doesn't say LOCAL C. There's a C but all it says is how many
Expert:  Rusty replied 1 year ago.

Ok, are there any other drives other than C?

Customer: replied 1 year ago.
Expert:  Rusty replied 1 year ago.

Which ones? Click on the drives, one of them should have a folder named DCIM. That one is your card, and your pictures are in the DCIM folder.

Customer: replied 1 year ago.
There are three. SDH3 and another, There's no DCIM folder.
Expert:  Rusty replied 1 year ago.

Click on SDH3, what is in that drive?

Customer: replied 1 year ago.
there it is. Now what?
Expert:  Rusty replied 1 year ago.

Click on it, what do you see in the right pane?

Customer: replied 1 year ago.
It says Date modified and gives a 2012 date.
Expert:  Rusty replied 1 year ago.

Can I do a remote session on your computer to do a thorough check?

Customer: replied 1 year ago.
Sure.
Expert:  Rusty replied 1 year ago.

http://www.justanswer.com/remotedesktop/join.aspx?Session=01d81f6d-c994-442b-a65f-c984012d5fd3

Please go to that link.

Customer: replied 1 year ago.
do you have my number?(###) ###-#### ***** clicked on that link but every time I go back to you it goes off
Customer: replied 1 year ago.
Now that isn't showing any more.
Expert:  Rusty replied 1 year ago.

I'm not allowed to do phone calls without an extra fee. How about this, SDHC is a memory card type. That's why I'm looking at the SDH3 drive. Are there any files in that drive?

Customer: replied 1 year ago.
No. That drive disappeared from the site now.
Expert:  Rusty replied 1 year ago.

Ok, I want you to take a look at this, it doesn't look like the 8.1 driver has worked. Click here. This is the cheapest I could find for card readers, is this within your budget? It's plug and play, just plug your card into it, and plug it into your USB port.

Customer: replied 1 year ago.
That's fine.
Customer: replied 1 year ago.
Should I send for it?
Customer: replied 1 year ago.
OK I just added it to my cart. Will it just be added to the Visa number I sent you.
Expert:  Rusty replied 1 year ago.

No, that is a third party site. We don't handle the orders, we just give advice on where to buy. That device will make your life much, much easier! It will work the way you are used to transferring pictures.

Expert:  Rusty replied 1 year ago.

Once you add it to your cart, you'll need to give them your payment information, and shipping address.

Customer: replied 1 year ago.
What I do is transfer them to Facebook. Will it do that. I'm an artist and every time I finish a painting, I send it to Facebook so my friends can see it.
Expert:  Rusty replied 1 year ago.

It will allow you to send it to Facebook the exact same way that you used to. It is no different than your card reader, other than the fact that it is compatible with Windows 10.

Expert:  Rusty replied 1 year ago.

If you are satisfied, please don't forget to rate my service with you today. Rating does not close the question, I'll be here at no extra charge if you have trouble using the card reader when you get it.

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