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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
It sounds as if you have a camera that needs fixing.
Perhaps the place you got disconnected from was Canon Repair ? just at a guess. But it might have been Nikon Repair also.
Whichever repair facility it was, I advise going through the process again (provided you did not already submit payment and have it billed to you... if that is how it was, please let me know so that I may advise you through it.)