Hi there and welcome
Are you on a windows or Mac computer and which version?
Copy them over this way
Connect the camera to the computer and then click start, computer.
Then on the left in the new window under computer you will see the camera.
Click on the and right click the photos and select copy
Then go to your desktop, create a new folder and right click in it and select Paste
Tell me if they then copy over correctly please.
I work online here as its too hard to convey instructions over the phone and see what you see
What I do is a remote desktop connection, so connect to your computer and show you directly.
This I have offered, please accept it and we can then do this.
Ok, but can you tell me where you got stuck n my instructions please? As you say the last step, so you mean you do not know how to paste the files?
I don't see why you are getting angry at me, I just offered to show you directly on the computer. The instructions were step by step, so where exactly did you get stuck?