How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell A. Your Own Question

Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6003
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

I have cannon camera that is about three years old now and

Customer Question

I have cannon camera that is about three years old now and is giving me an error 30 everytime i go to take a picture. i have a cannon EOS REBEL T3. is there anything i can do to fix it.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

To set a good reference point, if the camera will allow, reset the camera using the instructions attached. Then try to take a few test shots. If unsuccessful, Try a hard reset. remove the lens, memory card and battery, set the mode dial to M (manual), and switch the camera to the ON position.Allow the camera to sit idle for 30 minutes. Then, switch the camera to OFF, re install the battery, memory card and lens, switch it on.

If the resets do not restore normal operation, then, unfortunately, an Error 30 indicates an internal mechanical failure and from the symptom that you have described, the shutter has most likely failed. The other almost equal possibility is the sub-mirror, but this normally fails progressively, starting with half frames until completely black. In either case, the camera will require professional service. You can set up a repair with Canon at the link below.

http://www.usa.canon.com/cusa/online_repair_tracking/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_rebel_t3i_ef_s_18_55mm_is_kit?pageKeyCode=onlineRepairLanding

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Expert:  Russell A. replied 1 year ago.

If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you