How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 15740
Experience:  Over 16 years of experience installing and repairing electronics.
30970729
Type Your Camera and Video Question Here...
Pete is online now
A new question is answered every 9 seconds

Are you online?

Customer Question

Hi Richard,
are you online?
Submitted: 1 year ago.
Category: Camera and Video
Customer: replied 1 year ago.
Hi Richard,
I don't think I have posted my question yet and I was charged already. Here is my first question and I hope I don't get charged again for this original question. My canon powershot G12 camera has vertical white lines displayed on LCD. I believe this started after the battery died. Can you help recover the LCD screen to proper function
Expert:  Pete replied 1 year ago.

Hi there,

Richard is currently offline.

I am Pete, and I'll be happy to assist with your question.

This problem may be hardware related - you will need to open the camera and check if the display ribbon cable is still securely connected. If it is, then the firmware on the camera may have become corrupted - the camera will need to be returned to a Canon service center to have the firmware reinstalled.

Customer: replied 1 year ago.
Is it expected when the battery dies?How do I open the camera?
Expert:  Pete replied 1 year ago.

Hi,

No it is not expected and may just be an unfortunate coincidence.

The camera can be opened using a jeweller's screwdriver to remove the screws and then use a flat blade to prise the camera's body apart.

Here is a useful video on how to open the camera:

https://www.youtube.com/watch?v=8Eqj-DM9-Kk