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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 9546
Experience:  8+ years of professional experience
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I have a Pentax Optio 550. The protective lens is stuck in

Customer Question

I have a Pentax Optio 550.
The protective lens is stuck in the open postion.
I dropped the camera while it was on and not been able get it to turn since.
When I turn it on I hear the chine at start up but nothing after that.
Submitted: 1 year ago.
Category: Camera and Video
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

I regret I am not able to offer Live Phone Call service at this time.

It is probable that the mechanism has been so badly damaged that nothing you could do will improve the situation. This includes trying to 'bend it back' - unlikely to result in any improvement, and possibly leading to worse breakage - or trying to force the lens into the closed position.

But before trying to decide as to whether to replace it, or have it repaired, some things can be tried, and some questions should be asked:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How old is the camera? in months or years since you bought it.

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

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