How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11689
Experience:  25+ Years Experience in Computers and Electronics
23511658
Type Your Camera and Video Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Trying to transfer photos from sony camera to iMac. Camera

Customer Question

trying to transfer photos from sony camera to iMac. Camera says, USB Mode, Mass Storage but then nothing happens. Photos show on my camera but cannot download to iMac nor iPad Mini 3
Submitted: 1 year ago.
Category: Camera and Video
Customer: replied 1 year ago.
Solved my problem
Expert:  Michael Hannigan replied 1 year ago.

hello. My name is***** can help you with your question.

This will depend on whether you are having a problem copying the files themselves from the storage to your hard drive or if you're able to copy them but then you are unable to view them on the computer. If you're unable to view them on the computer, it may simply be because you're missing the camera raw codec – if you are taking your pictures using a raw image format. Otherwise, if the problem is getting the pictures from the camera to the computer, are you at least able to see the card reader as an external storage device? If you can, and you browse to it are you able to see the images there?

Mike

Expert:  Michael Hannigan replied 1 year ago.

Have I answered your question or do you need additional information?

I would appreciate a moment of your time to rate my level of service, OK, GOOD, or EXCELLENT at your convenience.

Mike

Related Camera and Video Questions