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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10328
Experience:  8+ years of professional experience
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I have a Canon EOS Rebel XS/EOS 1000D (purchased in Jan

Customer Question

I have a Canon EOS Rebel XS/EOS 1000D (purchased in Jan 2009). Has worked perfectly until just now. All of a sudden the LCD monitor does not display, the shutter does not release, and the busy indication remains lit in the viewfinder. I've read that updating the firmware could correct the problem, so I downloaded the firmware update. However, I can't install the update because the EOS utility will not operate with the camera in this condition. Is there any solution? Thank you for any help you're able to give.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 year ago.
OK, I've followed both suggestions with the batteries. Unfortunately, there's no change: the LCD monitor still does not display, the shutter does not release, and there is a busy indication that remains lit in the viewfinder. The camera was purchased in January 2009. It has never been dropped, and the temperature range has not been below 32°F or above 100°F. It has never gotten wet or been subjected to humidity that high, nor have I used it in a gritty or sandy environment. I was using it indoors (yesterday) and it simply stopped functioning (with the "busy" light appearing in the viewfinder)working. I use alternating batteries--when one gets low, I replace it and recharge the low one. Both batteries have been recharged.
Expert:  Russell H. replied 1 year ago.

Alternating batteries does eliminate the problem of having to cease operations owing to having no charged battery left... but, even alternating batteries do age.

How old are the set of alternating batteries ? did they get bought (or come with) the camera, in 2009 ?

Customer: replied 1 year ago.
They both came with the camera in 2009. But now, whichever one I put in, the result is the same.
Expert:  Russell H. replied 1 year ago.

The batteries are old enough to have failed to deliver enough power, or to produce enough voltage. I recommend trying a replacement battery:

Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing.

The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

Customer: replied 1 year ago.
Actually, I went to the camera shop in order to have the camera tested with a new battery, as you had suggested. However, nothing changed. The camera shop proprietor said there really wasn't anything to do except to contact Canon directly, which I did, and they said it was a problem for which they would need to see the camera. So I've sent it to their service center in New Jersey. As it is a relatively old model, I will update if the estimate for repairs is significant. So, while you did not solve the problem, it turns out that it wasn't solvable --not without the camera in one's hands. I'm not sure what I should do next.
Expert:  Russell H. replied 1 year ago.

You can let the case rest for a while, until there is further news.

But if this closes the case as far as you are concerned, please rate my answer, so that the case may be closed. Thanks.

Customer: replied 1 year ago.
Why don't I wait a few days until I get further news--as you suggest. (I will be out of state anyway through Monday.) But I will definitely follow up. Thanks.
Expert:  Russell H. replied 1 year ago.

OK. Monday or Tuesday is fine. Have a good trip.

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