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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10464
Experience:  8+ years of professional experience
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My panasonic NV-GS250 will not focus and keeps telling me to

Customer Question

My panasonic NV-GS250 will not focus and keeps telling me to press the reset button. What now?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 year ago.
Hi Russell, I have done all you suggested with no change. Everything functions normally except focusing. Will not focus on auto, manual or using the focusing ring on the camera. Any further ideas?
Expert:  Russell H. replied 1 year ago.

I still need to ask, about your camera's history:

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Customer: replied 1 year ago.
5 years. Not dropped or subjected to any shocks. Worked one day, stopped focusing the next.
Expert:  Russell H. replied 1 year ago.

Perhaps a lens slipped out of its mounting, making focusing impossible... or perhaps something else is wrong with either the electronics or the mechanics of the lens assembly.

The camera will require servicing if it is to work again, I am sure at this point. You've done what should be tried, before deciding whether to pay for having it repaired, or replacing it.

Whichever option you'd like to check on, I can help you with advice. Let me know what your zip code is if you need advice on having it repaired, or at least on inquiring into what the repair charges would be.

Customer: replied 1 year ago.
I'm in Australia, zip code 5600
Expert:  Russell H. replied 1 year ago.

OK. To get your Panasonic product serviced (or at least, to inquire as to how much you would be charged), go to

http://au.panasonic.com.au/Support/Customer+support/Service+and+repair

and use the Panasonic Australia customer care number

132 600

to contact them appropriately with the details.

If this completes the case as far as you are concerned, please rate my work on this case, or register a rating for my Answer, so that the case may be closed. Thanks, ***** ***** luck.